Introduction
TradeGuide AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Data
We may collect personally identifiable information that you voluntarily provide to us when you:
- Register for an account or educational program
- Subscribe to our newsletter or mailing list
- Fill out a contact form
- Participate in surveys or provide feedback
- Opt-in to receive SMS messages
This information may include your name, email address, phone number, and any other information you choose to provide.
Phone Number Collection
When you provide your phone number and consent to receive SMS messages, we collect this information solely for the purpose of sending you communications as described in this policy.
We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number will only be used by TradeGuide AI for the purposes you have consented to.
Automatically Collected Data
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device identifiers
How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, operating, and maintaining our website and services
- Improving, personalizing, and expanding our educational content
- Understanding and analyzing how you use our website
- Developing new products, services, features, and functionality
- Communicating with you, including for customer service and to provide updates and other information relating to the website
- Sending you emails and newsletters (with your consent)
- Sending you SMS messages (with your consent)
- Finding and preventing fraud or abuse
- Complying with legal obligations
SMS Communications Policy
How We Obtain Your Consent (Opt-In)
We obtain your consent to receive SMS messages through explicit opt-in methods. This means you must actively provide your phone number and expressly agree to receive SMS communications from us. Consent may be obtained through:
- Completing a registration form on our website where you enter your phone number and check a box indicating your consent to receive SMS
- Texting a keyword (such as "JOIN" or "SUBSCRIBE") to our short code or phone number
- Verbally consenting during a phone call or in-person interaction
- Providing written consent on a physical or digital form
We will always clearly inform you at the point of opt-in about:
- The types of messages you will receive
- The approximate frequency of messages
- That message and data rates may apply
- How to opt-out at any time
Purpose of SMS Messages
We use SMS messaging to send you:
- Informational Messages: Updates about your account, order confirmations, and important service announcements
- Promotional Messages: Special offers, discounts, new product announcements, and marketing communications
- Service Updates: Notifications about changes to our services, maintenance schedules, and system updates
- Educational Content: Tips, insights, and educational materials related to our services
Message Frequency
The frequency of SMS messages may vary depending on your interactions with our services, promotional campaigns, and the types of updates available. You may receive recurring messages. We strive to send only relevant and valuable communications, but message frequency is not fixed and may change over time.
Message and Data Rates
Standard message and data rates may apply to SMS messages sent and received. These rates are determined by your mobile carrier and are not charged by TradeGuide AI. Please contact your mobile carrier for details about your text messaging and data plan. You are solely responsible for any charges incurred from your mobile carrier.
How to Opt-Out (Cancel SMS Messages)
You can cancel SMS messages at any time. To stop receiving SMS messages from us:
- Reply STOP: Simply reply "STOP", "UNSUBSCRIBE", "CANCEL", "END", or "QUIT" to any SMS message you receive from us
- Contact Us: Send a request to support@tradeguideai.com with your phone number and request to be removed from our SMS list
- Use Our Website: Log into your account and update your communication preferences
After you opt out, you will receive a one-time confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt in again.
Your Phone Number Privacy
We respect your privacy and are committed to protecting your phone number:
- No Selling: We will never sell your phone number to any third party
- No Sharing: We do not share your phone number with third parties for their marketing or promotional purposes
- Limited Use: Your phone number is used exclusively for the purposes described in this policy
- Secure Storage: We implement appropriate security measures to protect your phone number from unauthorized access
The only exceptions to this policy are: (1) service providers who help us deliver SMS messages and are bound by confidentiality agreements, (2) when required by law or legal process, or (3) with your explicit consent.
Help and Support
If you need help with SMS messages or have questions about our SMS program, reply "HELP" to any message or contact us at support@tradeguideai.com.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files stored on your device that help us improve our website and your experience.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Disclosure of Your Information
We may share information we have collected about you in certain situations:
- Service Providers: We may share your information with third-party vendors and service providers who perform services for us.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
- Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
Your Rights
Depending on your location, you may have the following rights:
- The right to access the personal information we have about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt-out of marketing communications
- The right to withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
Third-Party Websites
Our website may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of every website you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By visiting our contact page: Contact Us
- By email: support@tradeguideai.com